At Goldensip ware, we aim to make your event planning experience seamless and hassle-free. This Refund & Cancellation Policy explains how refunds, cancellations, and related processes work for orders placed through our Ghana-based platform.

1. Cancellation Policy

  • Order Cancellation Eligibility:
    • Orders can be canceled before shipment or delivery.
    • Custom, personalized, or bulk orders may have limited cancellation options.
  • How to Cancel:
    • Send a cancellation request via email to info@goldensipware.com  with your order number and reason.
    • Cancellations will be acknowledged within 24–48 hours.
  • Timeline:
    • Standard orders: cancellation requests accepted up to 24 hours before scheduled delivery.
    • Custom or bulk orders: cancellation timelines may vary; contact our team for confirmation.

2. Refund Policy

  • Refund Eligibility:
    Refunds are available for:
    • Orders canceled before shipment
    • Incorrect or damaged items delivered
    • Non-receipt of order due to platform or delivery errors
  • Non-Refundable Items:
    • Custom or personalized products
    • Clearance or promotional items (unless defective)
    • Services already rendered (e.g., event setup)
  • Refund Process:
    • Once your refund request is approved, the amount will be processed via the original payment method.
    • Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.
    • Refund confirmation will be sent via email to the account associated with your order.

3. Damaged or Incorrect Items

  • If an item arrives damaged or differs from the order, notify us immediately at info@goldensipware.com. 
  • Include your order number, photos of the item, and a description of the issue.
  • We will arrange for a replacement or refund depending on availability.

4. Partial Refunds

  • Partial refunds may be issued for:
    • Items returned in less-than-original condition
    • Missing components or accessories
  • The refunded amount will be communicated and processed through info@goldensipware.com. 

5. Refund Timeline

  • Refunds for standard cancellations: 3–7 business days after approval
  • Refunds for damaged/incorrect items: 5–10 business days after confirmation
  • All refunds are processed using secure payment channels in compliance with Ghanaian financial regulations

6. How to Request a Refund or Cancellation

  1. Email info@goldensipware.com 
  2. Include your order number, product details, and reason for refund/cancellation
  3. Wait for confirmation and next steps from our team

7. Contact Information

For any questions about refunds, cancellations, or order issues:

Email: info@goldensipware.com
Address: GA-468-2755 NEAR ASSEMBLY OF GOD, DARKUMAN, CIRCLE STATION, ACCRA, GHANA